Your trust is our most valuable asset. This Privacy Policy transparently explains how ratu77 collects, uses, stores, and protects your personal information as a member of our platform.
Six data protection pillars we uphold to safeguard the privacy of every Malaysian player
All data transmitted between your device and ratu77 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide.
Your personal information is stored on servers protected by multi-layered firewalls, with access restricted to authorised staff who have a legitimate work requirement.
We enforce multi-level internal access controls. Each staff member can only access data required for their specific role — no more than what is necessary.
Ratu77 never sells, rents, or shares your personal information with third parties for marketing purposes without your explicit and informed consent.
You have the full right to access, correct, or request deletion of your personal data at any time through ratu77's official support channels.
All data management practices at ratu77 comply with applicable data protection laws, including international licensing requirements binding our platform's operations.
Welcome to the ratu77 Privacy Policy. This document is written clearly and in plain language because we believe you have the right to know exactly what happens to your personal information. ratu77 is an online casino platform operating under a valid licence and is legally obligated to protect the privacy of all its users.
This policy applies to all users who access the ratu77 platform via the website, mobile app, or any other official channel. By registering or using our platform, you agree to the data protection terms stated here. We encourage you to read this document thoroughly and contact our support team if any section is unclear.
Ratu77 only collects information that is strictly necessary to provide a safe, seamless, and responsible service. The following outlines the types of data we collect and the reasons for doing so:
| Data Type | Example Information | Collection Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number, passport number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, transaction verification, customer support |
| Financial Data | Bank account details, e-wallet numbers, transaction history | Deposit and withdrawal processing, financial audits |
| Game Data | Betting records, game history, account balance | Platform operations, licence compliance, abnormal activity detection |
| Technical Data | IP address, device type, web browser, access logs | Account security, fraud detection, platform improvements |
| Cookie Data | Language preferences, login sessions, analytics data | Enhanced user experience, traffic analysis |
We may also receive data from trusted third-party sources such as identity verification service providers and fraud prevention agencies — solely to ensure platform security and anti-money laundering compliance.
Every piece of information we collect has a clear purpose. ratu77 does not use your data for purposes beyond the scope stated here without first obtaining your additional consent.
Ratu77 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with other parties for legitimate operational purposes:
All third parties we work with are bound by strict data confidentiality agreements and must comply with data protection standards equal to or higher than our own.
We invest seriously in our data security infrastructure. The following are the technical and organisational measures we implement to protect your personal information:
Ratu77 retains your personal data for as long as your account is active and for the period required thereafter to fulfil valid legal and business obligations.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a ratu77 player, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team:
You may request a copy of all personal data we hold about you. We will provide this information in a readable format within 30 days of the request date.
If any of your personal data is inaccurate or incomplete, you have the right to request a correction. We will update your records promptly upon verification.
You may request the deletion of your personal data under certain circumstances. Such requests are subject to legal retention requirements that may prevent full deletion in some cases.
You may object to the processing of your data for specific purposes such as direct marketing. We will cease the relevant processing immediately upon receiving your objection.
You may request your personal data in a structured, machine-readable format for transfer to another platform, subject to technical feasibility.
Under certain circumstances, you may request that we restrict the processing of your data while any dispute or review is ongoing.
Ratu77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You may manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and experience of the ratu77 platform.
The ratu77 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that data from an individual under 18 has been collected, the account in question will be immediately closed and all related data will be deleted.
If you are a parent or guardian and become aware that your underage child has registered on our platform, please contact us immediately so that appropriate action can be taken without delay.
Ratu77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be published on this page with the update date clearly shown at the top of the document.
When significant changes are made to how we process your data, we will provide clear notification via:
Your continued use of the ratu77 platform after the effective date of any changes constitutes your acceptance of the latest version of the Privacy Policy.
If you have any questions, concerns, or wish to exercise your data protection rights, the ratu77 privacy team is ready to assist you through the following channels:
We are committed to responding to all privacy-related enquiries within 72 business hours. For formal data rights requests, please clearly state your account name and the type of request so we can process it as efficiently as possible.